Frequently Asked Questions
Everything you need to know about our smart-carb foods and delivery.
What makes WiO SmartFoods different from traditional health foods?
Our foods use proprietary natural ingredients that inhibit the absorption of carbs and sugars without sacrificing taste or texture, allowing you to enjoy your favorite comfort foods while maintaining a low-glycemic diet.
How should I store my WiO products once they arrive?
Since our products contain no artificial preservatives, we recommend freezing bread and baked goods upon arrival. They can be toasted or thawed as needed to ensure maximum freshness.
Do you ship nationwide and how is the food packaged?
Yes, we ship across the United States. We use insulated packaging and cold packs for perishable items to ensure your order arrives in optimal condition.
Are WiO SmartFoods suitable for diabetics?
Most of our customers with diabetes find our products to be an excellent alternative because they are designed to have a minimal impact on blood sugar levels. However, we always recommend consulting with your physician first.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact our support team within 48 hours for a replacement or refund.
Are your products gluten-free?
While many of our products are low-carb and keto-friendly, not all are gluten-free. Please check the specific ingredient list and allergen warnings on each product page before purchasing.